Tag Archives: ISO 9001 clauses

ISO 9001 Requirements v2015 QMS – Clause 1.0 Scope

ISO 9001:2015 Requirements – Quality Management System Clause 1.0 – Scope This clause defines the set of requirements that form the scope or purpose of the ISO 9001 standard. This clause does not define the scope of your quality management system (QMS) which is discussed under clause 4.3. It defines a set of ISO 9001… Read More »

ISO 9001 Requirements Clause 9.1.2 Customer Satisfaction

ISO 9001 Requirements ISO 9001 Requirements Clause 9.1.2 Customer Satisfaction Clause 9.1.2 requires an organization to monitor customers’ perception of the degree to which their needs and expectations have been fulfilled. The organization shall determine the methods for obtaining, monitoring and reviewing this information Clause 5.1.2 requires that the focus on enhancing customer satisfaction is… Read More »