Statement

True/

False

1

Improvement in systems and processes so
that continual improvement of quality can be achieved is not a major purpose of ISO 9001
quality management systems

2

Customer requirements are often
incorporated in “specifications”

3

Use of specifications guarantee that a
customer’s requirements will be met consistently.

4

Quality system standards can substitute for
relevant product requirements provided in technical specifications.

5

The management system of an organization is
influenced by its specific objectives, products, processes and
practices.

6

It is expected that organizations with
similar products or services to have similar quality management
systems.

7

ISO standards and guidelines are intended
to be specific to economic or industry sectors, whenever possible.

8

The ISO 9001 standard provides guidance for
quality management and general requirements for quality control

9

An organization should strive to improve
the quality of its products as well as its operations

10

Ensuring product quality meets customer
needs also ensures that internal management, employees and other stakeholders needs are
met

11

An organization’s stakeholders have the
same needs and expectations

12

Because of varying stakeholder needs such
as quality, health & safety, environment protection and security, it is not required that
management systems (to address these needs), be compatible.

13

The ISO 9001 QMS standard addresses quality
system requirements as well as provide technical standards for product
quality.

14

The ISO 9001 QMS standard provides quality
system objectives to be met and guidance on controls to achieve
them.

15

It is generally not typical for an
organization to provide two or more generic product categories in its product
offering

16

Besides meeting requirements, a product
must also provide value to customers and other stakeholders.

17

A process must have inputs and outputs
which may only exist in tangible form

18

Product value involves both quality and
price and as such price is a facet of quality.

19

Every process involves people and/or
resources in some way

20

Inputs, outputs and activities within the
process are all capable of being measured and improved

21

A process serves no purpose if it does not
add value to the output or organization

22

Not all work is accomplished by a
process

23

Quality system management is accomplished
by managing the structure and operation of processes as well as the quality of product and
information flowing through them.

24

Every organization exists to accomplish
value-adding work through a network of processes. The structure of the network is usually a
simple sequential structure.

25

A fundamental basis of the ISO 9001 QMS
standard is for organizations to create, improve and provide consistent quality of product
through controlling its network of processes.

26

Every process should have an owner to
clarify interfaces, responsibilities and authorities

27

To be effective, a QMS needs coordination
and compatibility of its component processes and definition of their
interfaces.

28

Management review of a QMS cannot take into
account additional factors beyond the requirements of ISO 9001

29

Documented standard operating procedures
are essential for maintaining the gains from quality improvement
activities

30

The best time to implement a QMS is in response
to demands by customers and other interested parties 

31

When implementing an ISO 9001 based QMS,
all of the requirements listed in the standard must be selected and
applied.

32

Organizations implementing a QMS based on
ISO 9001 are required to be certified by a Registrar.

33

Organizations using ISO 9001 based QMS must
demonstrate adequacy and effectiveness of the QMS as well as capability to achieve product
conformity to specified requirements

34

As per ISO 9001 customers cannot allow an
organization to delete certain quality system clauses and sub-clauses from its
QMS.

35

Customers may not specify supplementary QMS
requirements beyond those specified by ISO 9001

36

A service can have tangible as well as
intangible components to it.

37

A service cannot be linked with the
manufacture and supply of tangible product

38

Quality control is defined as the planned
and systematic activities implemented within the QMS and demonstrated as needed to provide
confidence that the organization will fulfill requirements for
quality

39

As per ISO 9000 a product is generated by
activities at the interface between an organization and the customer and by the organizations
internal activities to meet the customer’s needs

40

Materials used in a process could include
liquids and gases transported through pipelines and containers

41

A service can be delivered automatically
with no human involvement or intervention

42

Product characteristics and/or quality
characteristics are absolute and cannot be changed

43

Product quality relates to its ability to satisfy stated as well as implied
needs 

44

As required by ISO 9001 qualification of
certain processes may refer to demonstrating that specific personnel are competent to perform
those processes

45

According to ISO 9001 the terms
nonconformity and defect can be used interchangeably

46

Verification refers to checking conformance
of product design and validation refers to checking conformance of the product design process
– both to specified requirements

47

An organizations quality policy may be
stated in qualitative and/or quantitative terms

48

Quality management is the responsibility of
top management within the organization

49

According to ISO 9001, the terms quality
planning and quality plans can be used interchangeably

50

A quality plan may be combined with a
production plan to facilitate control of processes