ISO 9001 Requirements
ISO 9001 Requirements Clause 6.2 Quality Objectives
Why do we need quality objectives?
From a business perspective, an organization exists to add value to its shareholders, customers, society and various interested parties. To provide such value, it must continually pursue strategies to grow and improve its products, services and business as well as furthering its role in benefiting society, the environment, the health and safety of its workers and the needs and expectations of relevant interested parties.
To implement these diverse strategies, it must establish policies and objectives as a yardstick to measure its success in achieving its strategic goals. Strategic and QMS objectives provide direction and focus and a sense of purpose, unity, motivation and accomplishment to an organization’s workforce in achieving desired results.
From an ISO 9001 perspective, clause 4.4.1.c requires you to apply performance indicators for QMS processes and clause 7.1 requires objectives for product. Clause 4.2.1a requires you to document it. Clause 9.0 requires you to monitor, measure, analyze and evaluate the performance and effectiveness of your QMS. Clause 10 calls for determining opportunities for improvement or to enhance customer satisfaction.
This clause 6.2 sets out specific requirements for planning of quality objectives at relevant functions, levels and processes needed by your QMS to meet customer and other interested party requirements and to maintain and enhance customer satisfaction:
Top management must provide the leadership, organization and resources to deploy and achieve planned QMS quality objectives.
The following quality objectives should be considered by an organization to achieve its strategic policy directives to meet customer and other interested party requirements and to maintain and enhance customer satisfaction:
This article is an extract from my eCourse “Understanding ISO 9001:2015”. The rest of the article discusses the various quality objectives an organization must consider establishing and plans and actions to achieve them as per the requirements of clause 6.2.1 and 6.2.2.