Tag Archives: ISO 9001 clause 9.1.2 customer satisfaction

ISO 9001 Requirements Clause 9.1.2 Customer Satisfaction

ISO 9001 Requirements ISO 9001 Requirements Clause 9.1.2 Customer Satisfaction Clause 9.1.2 requires an organization to monitor customers’ perception of the degree to which their needs and expectations have been fulfilled. The organization shall determine the methods for obtaining, monitoring and reviewing this information Clause 5.1.2 requires that the focus on enhancing customer satisfaction is… Read More »