Tag Archives: clause 5.1.2 customer focus

ISO 9001 Requirements Clause 5.1.2 Customer focus

ISO 9001 Requirements ISO 9001 Requirements Clause 5.1.2 Customer focus Organizations depend on their customers. Without customers there would be no need for most organization to exist. Focusing on the customer provides a unity of purpose when all activities and efforts are directed towards achieving customer and regulatory requirements. It is top managements responsibility to… Read More »