Understanding IOS 9001:2015
Clause 7.1.1 Resources -
Clause 7.1 Resources
Coverage of resources is a big part of ISO 9001 QMS requirements:
In clause 4.4.1d we talked about determining the resources needed for QMS processes and their
In clause 5.1.1e we talked about top management ensuring that the resources needed for the QMS are
In clause 6.2.2 the organization must determine what resources are needed for achieving quality
In clause 6.3 we covered the availability of resources in planning for QMS changes;
In clause 9.3.2d and 9.3.3c we discuss during management review the adequacy of resources and possibly the need for
In this clause 7.1.1 we
· determine what resources
are needed to develop, implement, maintain & improve your QMS,
· evaluate the capabilities
of & limitations of existing internal resources
· determine what resources
need to be obtained from external sources
Having adequate resources is vital (as many organizations run into QMS nonconformities as a result of insufficient
or improper use of resources) to ensure product conformity & satisfy customer requirements - e.g. having
adequate personnel, materials and equipment to ensure timely production and delivery of product &
organization should identify the internal and external resources that are needed for the achievement of the
organization's objectives in the short and long term. The organization's policies and methods for resource
management should be consistent with its strategy.
Even though ISO 9001 does not specifically require strategic & business plans, back in clause 4 we indicated
the usefulness of such planning in achieving strategic objectives and long-term business success.
Resource management should be a big part of such planning. This
is a huge topic and there is a lot of information on it in the market place (e.g. ISO 55000). I will just
provide an overview to meet the requirements of clause 7.1 and the ISO 9001 standard.
part of its strategic planning, top management must decide what resources it must develop, acquire or outsource
to be competitive. Due to the ever changing dynamics of the business environment, these resources and competitive advantages
must be constantly upgraded or
altered to enable your organization to maintain its competitive advantage relative to other
that resources (such as equipment, facilities, materials, energy, knowledge, finance and people) are used
effectively and efficiently, it is necessary to have QMS processes in place to provide, allocate, monitor,
evaluate, optimize, maintain and protect those resources.
This article is an extract from my eCourse “Understanding ISO
9001:2015”. The rest of the article
discusses in detail the types and mix of resources required by an organization for its operations and QMS and
how to effectively plan and provide such resources as per the
requirements of clause 7.2.1.