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ISO 9001 Implementation Checklist

For Quality Policy & Objectives 

Quality Policy 

  • Are the quality policy, objectives & commitment defined & documented?
  • Does the QP emphasize providing customer satisfaction through focus on key elements of quality such as fitness for use, performance, safety & reliability?
  • Does the policy mention commitment to quality, products, services, customers expectations & needs, personnel, safety & responsibility to society?
  • Does the policy emphasize prevention of non-conformances in product, services, systems and processes, rather than reaction to & recurrence of problems?
  • Has executive management taken responsibility for and signed the policy?
  • Is the policy relevant to the company goals & customers needs & expectations
  • Is the policy made known and understood through meetings, discussions orientation, videos, displays or other forms of communication?
  • Is the policy implemented & maintained through the quality system procedures & work instructions, organization structure, training, internal quality audits and management reviews?
  • Is the policy easy to understand? Is it realistic? Is it achievable? 

Quality Policy Scope 

  • Does the policy indicate which quality standard it is designed to meet; what products, processes, departments, activities & locations should be covered?
  • OR are these details covered in the introduction or forward to the quality manual OR as part Quality Management System scope?

Quality Objectives 

  • Are objectives defined that pertain to key elements of quality, such as fitness for use, functional/operational performance, safety & reliability, defect prevention or its elimination/reduction, reduction of variation and waste (materials, supplier performance, machine and tooling, labour, shift, lines, etc), on-time delivery, cycle time reduction, and continuous improvement?
  • Is the policy consistent with the company's other policies, products, services & people?
  • Have the costs associated with all quality elements to minimize quality losses, been considered?
  • Have mgmt at appropriate levels defined specialized quality objectives for the overall quality system, products and key processes?
  • Have objectives for product, process control, process capability & process performance, service and people been established? 

Other Useful Training Resources:

"Understanding ISO 9001" provides a detailed explanation of each ISO 9001 clause (requirements). 

      

ISO 9001 Home
◦  ISO 9001:2015 FAQ
◦  Purpose of the Standard
◦  Scope of the Standard
◦  Normative References, Terms and Definitions
◦  Context of the organization
◦  Understanding the needs of interested parties
◦  Determining the Scope of your QMS
◦  QMS and its processes
◦  Leadership and Commitment
◦  Customer Focus
◦  Quality Policy
◦  Organizational roles, responsibilities and authorities
◦  Risk Based Thinking
◦  Quality Objectives
◦  Planning For Changes
◦  Resources - General
◦  clause 7.1.2 -People
◦  clause 7.1.3 Infrastructure
◦  Environment for the operation of processes
◦  Measuring and Monitoring Resources
◦  Organizational Knowledge
◦  Competence
◦  Awareness
◦  Communication
◦  Documented Information
◦  Operational Planning and Control
◦  Customer Communication
◦  Determining requirements related to products and services
◦  Design and Development Planning
◦  Customer Communication
◦  Review of requirements related to products and services
◦  Design & Development Inputs
◦  True False Questions
◦  Sample Test Questions
ISO 9001 Consulting
◦  How To Select An ISO 9001 Consultant
◦  Compelling Reasons To Use An ISO 9001 Consultant
◦  What Services Can An ISO 9001 Consultant Provide?
◦  How To Select a Certification Body (Registrar)
◦  What Is The Process Approach?
◦  Useful Resources To Help You Implement ISO 9001
◦  What Are Outsourced Processes?
◦  What Are Quality Objectives?
◦  What Is Continual Improvement?
◦  What Is Customer Satisfaction?
ISO 9001 Implementation Guide
◦  Free Resources To Help You Implement ISO 9001
◦  Quality Policy
◦  Quality System Documentation
ISO 9001 Certification

Understanding ISO 9001:2008