ISO 9001 Consulting - What
Services Can An ISO 9001 Consultant Provide?
ISO 9001 Consulting has been provided ever since the ISO 9001 quality management system standards were first
published in 1979.. At present, nearly a million business companies worldwide have been certified to one ISO
standard or another. These include ISO 9001, ISO 14001, AS9100, ISO/TS 16949, etc. The stats that have been
accumulated to the present indicate that while a number of companies went about implementing ISO standards using
internal resources, those that used outside ISO 9001 consulting services benefited the most in terms of speed of
implementation, effectiveness and payback.
ISO 9001 Consulting firms offer a numberof services. Let us check out some of these so that you can determine
what selection of services would best suit your company:
ISO 9001 Standard
The ISO 9001 quality management system standard can be a hard document to
understand. It is written in quasi-legal language and points out requirements in very general terms. This is
deliberately so, as it is meant to be applicable to all types of business activity. Quite a few companies have
issues interpreting it to their organizations. An experienced ISO 9001 consultant can help you apply the standard
to your specific business processes.
ISO 9001 Gap Audit
applying the ISO 9001 standard to your business, you need to know whats missing between your existing business
practices and controls relative to ISO 9001. Engaging ISO 9001 consulting services, you can have a review done of
your current management system practices, controls and documentation, to establish the extent to which you conform
to ISO 9001 requirements. The consultant will give you a detailed audit report indicating the gaps in your company,
along with their recommendations. This will help in putting together your ISO 9001 project implementation plan to
achieve full conformity.
ISO 9001 Project Planning and
Depending size and complexity of your company, an ISO 9001 implementation
project can take anywhere from six months to eighteen months to complete. Your ISO project needs to well-planned in
terms of how much time and various resources needed, specific activities to be carried out, who will be responsible
for each activity, milestone reviews, authorizations, training, dealing with problems, etc. A good ISO 9001
consultant can be a valuable aid in assisting a business deal with this important activity.
ISO 9001 Business Process Identification and
ISO 9001 looks at business processes as the key point of control. These
include internal as well as outsourced processes. Some companies have concerns distinguishing between processes,
departments and functional activities. ISO 9001 consulting experts can help you identify and properly document all
organizational processes pertaining to your quality management system. These include customer-oriented, management,
product realization, resource planning, measurement, support and outsourced processes.
ISO 9001 System Development and
The main emphasis of the ISO 9001 standard is on effective planning,
operation and control of thrust all relevant quality management system processes. This is likely the most
time-consuming and difficult part of any ISO implementation project. Many issues may arise as to what processes
should be be controlled, what makes for an effective control, how best to communicate and implement it, interaction
between processes, how to set process goals and objectives and what records to keep. Here is where using external
ISO 9001 consulting will significantly help in answering these questions, provide required focus and facilitate
ISO 9001 Management System
The latest ISO 9001:2008 standard reduces the attention on documentation
and maximizes its attention on effective planning and control. Sufficient documentation is however needed for many
business processes in order to ensure consistent application of effective controls. Many organizations have either
too much or too little documentation. An experienced consultant can help your organization determine where it is
needed, how much and how it should be documented.
ISO 9001 Registrars (also referred to as Certification Bodies) perform
their certification audit in two stages. In stage 1, they review how ready your business is (which includes your
planning, documentation and internal review activities) and in stage 2 they audit your management system for
effective implementation of planned controls, in both cases against the ISO 9001 standard. After spending several
months of implementation, you consider your company ready for the certification audit, it might be useful to use
external consulting to do a once-over to determine if you are truly ready, identify any shortcomings and help you
take appropriate corrective action, prior to the Registrar audit.
ISO 9001 Training
Consultancy services often offer a number of training alternatives. These include
- ISO 9001 awareness training to employees at all levels
- An executive overview of the ISO standard to top management
- Process identification, mapping, analysis and improvement
- ISO project management
- ISO documentation and implementation
- Internal audit
- Use of problem-solving tools
Based on the extent of internal expertise within your organization, you may wish to have an external ISO 9001
consulting service provide some or all of this training.
Develop and Maintain your ISO 9001 Internal Audit
To be certified and remain so, the ISO 9001 Standard requires your organization
to plan and conduct an internal audit program of its quality management system. In these days, many organizations
are short on resources, internal audit expertise and employee availability outsource the upkeep of their internal
audit programs to ISO 9001 consulting firms.
ISO 9001 Continual Improvement
The ISO 9001 standard expects your quality management system to be dynamic and
work towards continually improving the effectiveness and efficiency of your organization and enhance customer
satisfaction. Many ISO 9001 consulting firms have diversified skills and experience in continual improvement
strategies and methods. These could include problem-solving, six sigma, lean manufacturing, use of various business
software and tools, etc. They can greatly increase your pace at gaining further operational efficiency, customer
satisfaction and increased business profitability.
Negotiate with the Certification Body on your
CB's tend to take advantage of their clients in terms of # of audit days, their
per diem rates, choice of auditor, admin fees, flexibility of audit schedules, ruling on
nonconformances, appeals process, transition to a new standard, timing between stage 1 and stage audits,
multi-site audits, wording on ISO 9001 Certificateetc. All these areas are negotiable by a consuiltant that has
worked for a CB and knows the ropes. I have saved thousands of dollars on behalf of clients and obtained favorable
terms and rulings for many of these issues.
If you found this article informative and your organization is at the stage where it is seriously considering
implementing an ISO 9001 quality management system, then I invite you:
- To read other equally informative articles on this website
- Contact Art at firstname.lastname@example.org or 905-593-8867 for specific help in any of the
areas discussed in this article.