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  Understanding ISO 9001:2015 eCourse

Sample Test Questions   


1.       Why should your QMS be regularly monitored and evaluated?  


2.       What does “interrelated processes” mean?  


3.       Name three activities you must do under the “Act” part of your PDCA cycle?  


4.       How is “risk-based thinking” integrated into the ISO 9001 standard? 


5.       How does an organization provide assurance of conformity to requirements?  


6.       What factors should be considered in designing and implementing your QMS?  


7.       What is meant by an organization’s “strategic direction”?  


8.       How do you determine if a contextual factor is relevant to your organization?  


9.       When does an interested party become relevant to your QMS?  


10.    Name some factors in determining the applicability of the requirements of the ISO 9001 standard to your QMS?  


11.    What should the documented statement of QMS scope include?  


12.    What are performance indicators?  


13.    How does the organization’s context affect its quality policy and objectives?  


14.    What is meant by integrating the QMS requirements into the organization’s business activities?  


15.    How does top management provide support to personnel to contribute to QMS effectiveness?  


16.    Name some measures to gauge the effectiveness of customer focus?  


17.    What does it mean for the quality policy to support the organization’s strategic direction?  


18.    In this standard, who performs the management representative’s responsibilities that existed in the previous version of the ISO 9001 standard?  


19.    What is risk and how is it related to uncertainty?  


20.    Explain what “desirable effects” mean?  


21.    What should quality objectives focus on?  


22.    How are quality objectives related to risk management?  


23.    List some activities required for effective planning of change control?  


24.    Provide some examples of risks or constraints related to use of resources in your organization?  


25.    What factors should be considered in determining infrastructure resources?  


26.    What is ergonomics and provide examples of factors to be considered?  


27.    How are monitoring and measurement resources used for reference purposes controlled?  


28.    What is the difference between calibrating and verifying a measurement and monitoring resource?  


29.    Name some risks related to organizational knowledge?  


30.    What is the difference between education and skills?  


31.    What are risks related to communication?  


32.    What factors determine the extent of documented information?  


33.    Name some controls required for maintaining documented information?  


34.    What are contingency actions and why should your customers be notified?   


35.    What are contingency actions and why should your customers be notified?   


36.    Why is it important to review customer requirements before committing to accept their orders?  


37.    When should you include Design and development (DD) in your QMS scope?  


38.    Why should customers and users be involved in the DD process and how should it take place?  


39.    Why is information from previous DD useful?


40.    Why do design verification and validation need to done more than once?  


41.    What type of DD output information should be provided to other processes or departments?  


42.    What processes and documents do DD changes impact?  


43.    What should be considered in defining the controls over externally provided products and services?  


44.    What is the difference between general verification and QA verification of purchased product?  


45.    What should a review of purchasing information include and how should it be evidenced?  


46.    What documented information should be maintained and retained on process validation?  


47.    What is product status, why is it needed and how is it different from product identification?  


48.    What risks is customer property exposed to?  


49.    Can services be exposed to preservation risks?  


50.    Name some controls over post-delivery activities?  


51.    What should your plan for monitoring and measurement activities include?  


52.    What three ways can an n/c arise?  


53.    What is measurement and how is it different from monitoring?  


54.    What should the scope of customer feedback information include? 


55.    In planning your internal audit program, what input information should you consider?  


56.    What is breakthrough improvement?  


57.    What is the difference between n/c, correction and corrective action?  


58.    What factors should be considered in determining whether a corrective action is needed for a n/c?  


59.    What is meant by suitability of the QMS?  


Can you imagine 560 more questions like these ?

 All the answers can be found in the

 "Understanding ISO 9001"2015 eCourse"



ISO 9001 Home
◦  ISO 9001:2015 FAQ
◦  Purpose of the Standard
◦  Scope of the Standard
◦  Normative References, Terms and Definitions
◦  Context of the organization
◦  Understanding the needs of interested parties
◦  Determining the Scope of your QMS
◦  QMS and its processes
◦  Leadership and Commitment
◦  Customer Focus
◦  Quality Policy
◦  Organizational roles, responsibilities and authorities
◦  Risk Based Thinking
◦  Quality Objectives
◦  Planning For Changes
◦  Resources - General
◦  clause 7.1.2 -People
◦  clause 7.1.3 Infrastructure
◦  Environment for the operation of processes
◦  Measuring and Monitoring Resources
◦  Organizational Knowledge
◦  Competence
◦  Awareness
◦  Communication
◦  Documented Information
◦  Operational Planning and Control
◦  Customer Communication
◦  Determining requirements related to products and services
◦  Design and Development Planning
◦  Customer Communication
◦  Review of requirements related to products and services
◦  Design & Development Inputs
◦  True False Questions
◦  Sample Test Questions
ISO 9001 Consulting
◦  How To Select An ISO 9001 Consultant
◦  Compelling Reasons To Use An ISO 9001 Consultant
◦  What Services Can An ISO 9001 Consultant Provide?
◦  How To Select a Certification Body (Registrar)
◦  What Is The Process Approach?
◦  Useful Resources To Help You Implement ISO 9001
◦  What Are Outsourced Processes?
◦  What Are Quality Objectives?
◦  What Is Continual Improvement?
◦  What Is Customer Satisfaction?
ISO 9001 Implementation Guide
◦  Free Resources To Help You Implement ISO 9001
◦  Quality Policy
◦  Quality System Documentation
ISO 9001 Certification

Understanding ISO 9001:2008