ISO 9001 Consulting, Training
        and Auditing Services



ISO 9001:2015 Consulting, Training and Auditing eCourse

How can ISO 9001:2015 QMS improve your business?  

The major purpose of your organization is to identify and meet the needs and expectations of its customers and other stakeholders and to gain competitive advantage. To achieve these goals, your primary long-term focus must be to continuously create and add value by improving the effectiveness and efficiency of your organization for the benefit of all relevant stakeholders. One of the strategies you might use to achieve these goals is to employ universally recognized business tools to improve the effectiveness and efficiency of its capabilities. ISO 9001 is a widely recognized strategic business management standard that can be used quite effectively to facilitate achievement of these business goals and attain sustained business success .  

In previous versions of the ISO 9001 standard, the QMS scope primarily focused on processes that dealt with the provision of products and services to immediate customers. The 2015 version of ISO 9001 broadens the scope to include methodologies and controls that add value by addressing the present and long-term needs and requirements of a broad scope of relevant interested parties and stakeholders. 

The QMS you develop for your organization will comprise of interacting processes and activities that address these relevant needs and requirements. Relevancy of the needs of stakeholders and interested parties is determined by the context of the business environment your organization operates in. Contextual factors may include organization structure, employee relations, business location, culture, markets, competition, sources of supply, political and economic, social media and a host of other factors. Relevant stakeholders may include business owners, financial institutions, unions, employees, suppliers, local community organizations, government bodies, etc 

The quality of the QMS processes developed to address these stakeholder needs and requirements is determined by the extent they create value by improving (your QMS processes) effectiveness and efficiency. Value is created or enhanced when internal and external stakeholders find increased utility, benefit and satisfaction from the processes, products, services and activities performed and provided by your organization and they are prepared to expand doing business with you versus your competition. 

To apply ISO 9001 as a strategic tool as discussed above, you must identify all your organization’s processes and activities that provide such value both strategically and operationally to all relevant stakeholders and interested parties. These processes include sales and marketing; technology; products and services; design and development; corporate environment, structure, culture and governance; legal, financial, product and service realization, delivery and support; facility and work environment; health; safety; security; information systems; asset management, etc.  

To improve QMS effectiveness and efficiency we must identify the risks and opportunities associated with each QMS process. These process risks and opportunities must be reviewed taking into consideration the contextual factors affecting them, their impact on process variables such as inputs, outputs, resources, etc, as well as their interaction with other processes and determine appropriate ways to optimize identified risks and exploit opportunities.  

The ISO 9001 standard specifies broad requirements and methodologies for managing and controlling QMS processes in terms of addressing risks and exploiting opportunities with sufficient flexibility to tailor and optimize QMS implementation for each organization and achieve desired results. 

The “Understanding ISO 9001:2015 eCourse” applies the above interpretation and approach to implementing this latest ISO 9001 standard. It provides an in-depth coverage of all ISO requirements and provides plenty of examples and exercises to master and apply the standard to any organization whether you are an outright beginner or an experienced consultant. 

For more details about this eCourse, please visit 

ISO 9001 Home
◦  ISO 9001:2015 FAQ
◦  Purpose of the Standard
◦  Scope of the Standard
◦  Normative References, Terms and Definitions
◦  Context of the organization
◦  Understanding the needs of interested parties
◦  Determining the Scope of your QMS
◦  QMS and its processes
◦  Leadership and Commitment
◦  Customer Focus
◦  Quality Policy
◦  Organizational roles, responsibilities and authorities
◦  Risk Based Thinking
◦  Quality Objectives
◦  Planning For Changes
◦  Resources - General
◦  clause 7.1.2 -People
◦  clause 7.1.3 Infrastructure
◦  Environment for the operation of processes
◦  Measuring and Monitoring Resources
◦  Organizational Knowledge
◦  Competence
◦  Awareness
◦  Communication
◦  Documented Information
◦  Operational Planning and Control
◦  Customer Communication
◦  Determining requirements related to products and services
◦  Design and Development Planning
◦  Customer Communication
◦  Review of requirements related to products and services
◦  Design & Development Inputs
◦  True False Questions
◦  Sample Test Questions
ISO 9001 Consulting
◦  How To Select An ISO 9001 Consultant
◦  Compelling Reasons To Use An ISO 9001 Consultant
◦  What Services Can An ISO 9001 Consultant Provide?
◦  How To Select a Certification Body (Registrar)
◦  What Is The Process Approach?
◦  Useful Resources To Help You Implement ISO 9001
◦  What Are Outsourced Processes?
◦  What Are Quality Objectives?
◦  What Is Continual Improvement?
◦  What Is Customer Satisfaction?
ISO 9001 Implementation Guide
◦  Free Resources To Help You Implement ISO 9001
◦  Quality Policy
◦  Quality System Documentation
ISO 9001 Certification

Understanding ISO 9001:2008