ISO 9001:2015 Consulting, Training and Auditing
How can ISO 9001:2015 QMS improve your business?
major purpose of your organization is to identify and meet the needs and expectations of its customers and other
stakeholders and to gain competitive advantage. To achieve these goals, your primary long-term focus must be to continuously
create and add value by improving the effectiveness and efficiency of
your organization for the benefit of all relevant stakeholders.
One of the strategies you might use to achieve these goals is to employ universally recognized business tools to
improve the effectiveness and efficiency of its capabilities. ISO 9001 is a widely recognized strategic business
management standard that can be used quite effectively to facilitate achievement of these business goals and
sustained business success
In previous versions of the
ISO 9001 standard, the QMS scope primarily focused on processes that dealt with the provision of products and
services to immediate customers. The 2015 version of ISO 9001 broadens the scope to include methodologies
controls that add value by addressing the present and long-term needs and requirements of a broad scope of
relevant interested parties and stakeholders.
The QMS you develop for your organization will comprise of interacting processes and activities that address
these relevant needs and requirements. Relevancy of the needs of stakeholders and interested parties is determined
by the context of the business environment your organization operates in. Contextual factors may include
organization structure, employee relations, business location, culture, markets, competition, sources of supply,
political and economic, social media and a host of other factors. Relevant stakeholders may include business
owners, financial institutions, unions, employees, suppliers, local community organizations, government bodies,
The quality of the QMS processes developed to address these stakeholder needs and requirements is determined by the
extent they create value by
improving (your QMS processes) effectiveness and efficiency. Value is
created or enhanced when internal and external stakeholders find increased utility, benefit and satisfaction from
the processes, products, services and activities performed and provided by your organization and they are prepared
to expand doing business with you versus your competition.
To apply ISO 9001 as a
strategic tool as discussed above, you must identify all your organization’s processes and activities that
provide such value both strategically and operationally to all relevant stakeholders and interested parties.
These processes include sales and marketing; technology; products and services; design and development;
corporate environment, structure, culture and governance; legal, financial, product and service realization,
delivery and support; facility and work environment; health; safety; security; information systems; asset
To improve QMS effectiveness
and efficiency we must identify the risks and opportunities
associated with each QMS process. These process risks and opportunities must be reviewed taking into
consideration the contextual factors affecting them, their impact on process variables such as inputs, outputs,
resources, etc, as well as their interaction with other processes and determine appropriate ways to optimize
identified risks and exploit opportunities.
The ISO 9001 standard
specifies broad requirements and methodologies for managing and
controlling QMS processes in terms of addressing risks and exploiting opportunities with sufficient
flexibility to tailor and optimize QMS implementation for each organization and achieve desired
The “Understanding ISO
9001:2015 eCourse” applies the above interpretation and approach to implementing this latest ISO 9001 standard.
It provides an in-depth coverage of all ISO requirements and provides plenty of examples and exercises to master
and apply the standard to any organization whether you are an outright beginner or an experienced
For more details about this eCourse, please visit askartsolutions.com